Frequently Asked Questions

How long does shipping take?

Our shipping usually takes between 7-10 business days to New Zealand. With every order you will receive a tracking number with which you can track your order.

What if my order is damaged in transit?

If your order is damaged in transit, please send us a message at info@lumera.co.nz with your concerns and we will take a look at it. Normally your order will be resent to you free of charge.

What about the return policy?

We offer you a 60-day right of return. So if something is not right with your order, just send us a message at info@lumera.co.nz. Please note that we can only accept your product if it complies with our return policy. You can find these HERE.

If you have any other questions or concerns, we are always there for you: info@lumera.co.nz.

CONTACT INFORMATION:

Email: info@lumera.co.nz

Address: Al Shmookh Business Center, One UAQ, UAQ Free Trade Zone, Umm Al Quwain, United Arab Emirates

Customer service opening hours:
Monday to Friday from 8:00 to 18:00.
Saturday and Sunday: 10:00 to 16:00.

We will respond within 24 hours.